Trang trân trọng chia sẻ tài liệu DTDL – Dịch thuật du lịch hỗ trợ sinh viên, học sinh đào tạo trực tuyến, đào tạo từ xa. đáp án Môn học EHOU, enu, tnu Tài liệu được tổng hợp tham khảo từ các khóa học trực tuyến không thể tránh thiếu xót mong được góp ý ở phần bình luận. Trân trọng cám ơn.

DTDL – Dịch thuật du lịch

Tài liệu tham khảo học tập/ôn thi môn học cho anh/chị đang học chương trình học trực tuyến EHOU của Viện Đại học Mở Hà Nội.

A ____ is an official stamp on your travel documents that allows you to enter a country.

ID

IQ

passport

visa

A __________ __________ kit is a box or bag with bandages, dressings and basic medicine used in an emergency.

first aid

go aid

last aid

second aid

A __________ is a box with a handle which you carry your clothes in when you are travelling.

all is wrong

cabinet

drawer

suitcase

A __________ is a piece of paper or a card which allows you to travel on (for example) a plane, ship, or train.

nickel

pickle

ticket

tickle

A __________ is a small knife that folds up so that you can carry it in your pocket.

knife

pen

penile

penknife

A __________ is a small portable electric lamp.

cent

cons

pros

torch

A __________ is a soft bag for carrying clothes, etc, when travelling.

dental

holdall

holder

table

A passenger who cancels his reservation and asks for his money back will usually have to pay a __________ charge.

cancellation

comrade

conservation

conversation

At the airport, go to the check-in, show them your ticket, give them your baggage, and collect your_____, which will show your seat number, boarding time and gate number.

_ boarding card

credit card

debit card

identity card

Choose the right answer that stands for the underlined abbreviation below: Passengers who check in late for their flight might be allowed through to the departure gate if they hurry, but most airlines try to discourage these HAG travelers.

hagfish

hardware action group

have-a-go

highest adjacent grade

Choose the right answer that stands for the underlined abbreviation below: I’m afraid the flight has been delayed. The new ETD is 21.30, and we hope to begin boarding at 20.45.

Ebx Transfer Data

Emergency Travel Document

Estimated Time of Departure

External Type Declaration

Choose the right answer that stands for the underlined abbreviation below: Passengers who experience long delays at airports are entitled to an LRV from their airline so that they can get something to eat and drink.

leaf roll virus

light recovery vehicles

light reflectivity value

light refreshment voucher

Choose the right answer that stands for the underlined abbreviation below: The tour operator isn’t very well known. What it needs is a really good PRO.

Photographic Research Organization

Player Run Organization

Predictable Research Online

Public Relations Officer

Choose the right answer that stands for the underlined abbreviation below: This is an RTW air ticket, beginning and ending in London, and going via Dubai, Hong Kong, Sydney, San Francisco, and New York.

Ready To Wear

Real-Time Workshop

Release-To-Web

Round The World

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (10) is:

_ natural disasters

conservation projects

environmentally friendly

raise awareness

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (3) is:

_ renewable energy sources

carbon-neutral

eco-resorts

solar powered

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (4) is:

_ solar powered

carbon-neutral

eco-resorts

renewable energy sources

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (5) is:

_ environmentally friendly

conservation projects

natural disasters

raise awareness

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (6) is:

_ sustainability

cultural diversity

natural disasters

raise awareness

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (7) is:

_ conservation projects

cultural diversity

environmentally friendly

natural disasters

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (8) is:

_ cultural diversity

environmentally friendly

natural disasters

raise awareness

Complete the conversation below between a travel agent and a customer with the expressions from the box. Customer:Hello. I’d like some information about (1) ______ in the Maldives. Please. Travel Agent: Certainly. They are owned and run by native Maldivian staff, who receive fair salaries. Customer:What about my carbon footprint? Travel Agent: Well, you might have heard that the Maldives is trying to become the first (2) ________ country in the world and the eco-resorts are contributing to that by using (3) _________such as wind, water, and sun. Customer:How does that affect the accommodation? Travel Agent: The luxury chalets are (4)_______ and extremely (5) _________Customer:Are there other ways in which the resorts promote ___________ (6)? Travel Agent: Yes, part of the money you spend on your holiday goes into (7) _______ like cleaning the local coral reef. Customer:What about cultural and educational projects? Travel Agent: There are plenty of opportunities to interact with the locals and learn about the wealth of _______ (8), which makes up these islands. There are also educational projects to (9)_______ of environmental threats to these islands from (10) _______ like tsunamis and hurricanes.  The right answer for gap (9) is:

_ raise awareness

conservation projects

environmentally friendly

natural disasters

EAD THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions. Where is this a common option?

at the end of the travel season

in places which do not belong to the government

on package or cruise ship holidays

on the islands surrounding villages

Fill the gap to complete the full name of this international organization EFTA = European Free ______ Association

Tent

Time

Trade

Travel

Fill the gap to complete the full name of this international organization OECD = Organisation for ______ Co-operation and Development

Amerce

Economic

E-learning

Ensurement

Fill the gap to complete the full name of this international organization UNESCO = United Nations Educational, Scientific and ______ Organization

Cancer

Celtic

Commence

Cultural

Fill the gap to complete the full name of this international organization WICE = World ______ Council on the Environment

Illustration

Implicitly

Industry

Introvert

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (1) is:

employees

employers

minimum wage

salaries

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (2) is:

_ employees

employers

minimum wage

salaries

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (3) is:

_ salaries

employees

employers

minimum wage

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (4) is:

_ minimum wage

employees

employers

salaries

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (5) is:

_ rewards

benefits

equal opportunities

leave

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (6) is:

_ benefits

equal opportunities

leave

rewards

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (7) is:

_ leave

benefits

equal opportunities

rewards

FILL THE GAPThe Four Winds holiday resort in Hibiscus Bay is one of the island’s biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government’s set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________. The right answer for gap (8) is:

_ equal opportunities

contracts

leave

work permit

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (10) is:

compensable

competitive

concerned

constructed

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (3) is:

absorbs

corrupts

promotes

rewards

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (4) is:

indefensible

insupportable

sustainable

unsustainable

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (5) is:

gut offices

head offices

heart offices

lung offices

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (6) is:

bandages

batches

branches

brands

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (7) is:

family name

middle name

own name

trade name

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (8) is:

marathon

market

match

money

FILL THE GAPThe National Trust is a (1) ______ and a non- (2) _______ organisation, which (3) _______ British tourism to artistic, historical, and natural sites in a (4) _______ way. It has two (5) _______, one in London and another in Swindon, as well as hundreds of (6) _______ all over the UK. Places with the (7) _______, ‘National Trust’ (8) _______ themselves through the image of conservation and heritage. However, many of the thousands of visitors to National Trust sites hear about them by (9) _______ from friends, colleagues, or relatives. They provide great days out for the whole family as you can enter many sites for free and you can also hire venues for special events at extremely (10) _______ prices. The right answer for gap (9) is:

black sheep of family

colour of sky

out of order

word of mouth

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (11) is:

_ full-time

contract

duties

part-time

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (12) is:

_ part-time

contract

duties

full-time

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (13) is:

_ contract

duties

full-time

part-time

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (14) is:

contract

duties

full-time

part-time

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (15) is:

_ fixed

casual

on call

open-ended

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (16) is:

_ open-ended

casual

fixed

on call

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (17) is:

_ casual

fixed

on call

open-ended

FILL THE GAPThe resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.  The right answer for gap (18) is:

_ on call

casual

fixed

open-ended

If a passenger experience 7 across as a result of 10 down, he might be entitled to something called denied boarding __________ in the form of money or a travel voucher.

cancelation

commendation

compensation

conspiracy

I’ve broken my glasses and I need to find a/an _____ so that I can get them replaced.

dentist

optician

professor

vet

Ladies and gentlemen, we will shortly be arriving in Athens. Non-EU citizens will need to fill in a ______ before going through Immigration, and we will be handing these out now.

_ landing card

credit card

debit card

identity card

Look at the picture and choose the correct noun to describe the activity:

educational tourism

local tourism

religious tourism

sports tourism

Look at the picture and choose the correct noun to describe the activity:

health tourism

religious tourism

sports tourism

winter tourism

Look at the picture and choose the correct noun to describe the activity:

adventure tourism

an educational tourism

religious tourism

sport tourism

Look at the picture and choose the correct noun to describe the activity:

ecotourism

gap-year tourism

religious tourism

winter tourism

Match the type of holiday it is describing Day 1: Depart London Gatwick. Arrive at Camaguey. Transfer to Los Pinchos hacienda for one night.Day 2: After breakfast, coach to Trinidad. Lunch in Trinidad, followed by a walk around the town.Coach to Cienfuegos, staying at the Hotel Jose Martin for two nights.Day 3: Local bus to botanic gardens for informed tour. Afternoon at leisure, or optional excursion (supplement payable) to Burette lagoon and crocodile farm.

_ Tour

Sailing holiday

Self-catering holiday

Sightseeing holiday

Match the type of holiday it is describing The Maria Holiday Resort consists of 24 self-contained apartments around a large swimming pool. Each apartment has a well-equipped kitchen where guests can prepare their meals. Alternatively, there are several good restaurants within easy walking distance.

_ Self-catering holiday

Sailing holiday

Sightseeing holiday

Tour

Match the type of holiday it is describing We arrive at Marco Polo airport in the morning and transfer to the city by private water taxi. After checking into our hotel, we meet our guide, who will take us around Saint Mark’s Square, the Doge’s Palace, and the beautiful Basilica di San Marco. We then proceed on foot to the famous Rialto Bridge over the Grand Canal, where you will get the chance….

_ Sightseeing holiday

Sailing holiday

Self-catering holiday

Tour

Match the type of holiday it is describing You provide the warm clothes and the enthusiasm, we provide the waterproofs, the lifejackets and, of course, the boats. After a day’s training in the safety of peaceful Poliparut harbour, you then head for the open sea for a real taste of life on the ocean wave!

_ Sailing holiday

Self-catering holiday

Sightseeing holiday

Tour

Nowadays there are plenty of different ways to book a holiday. Because of advances in technology, you can now book holidays over the Internet; by teletext, a system providing news and other information through the TV; over the phone or by going into a travel agency. However, you choose to book, you should ensure you have everything you need before departing for your holiday. This might include valid travel documents such as passports, identity cards or visas for entry into specific countries and maybe your driving licence if you intend to drive your own or hire a car; travel tickets for planes, ships, trains or coaches and most airlines now expect you to check-in online before you fly and bring your printed boarding card with you to the airport. You should also consider purchasing some form of travel insurance to cover your costs in case your plane is delayed, cancelled, you lose any personal items or there is an emergency whilst you are on holiday. You can buy this independently or directly from your travel agent or travel provider. If you are travelling abroad some banks like you to inform them, otherwise they may block your credit and debit cards when you try to use them overseas. However, it is always wise to take some currency or a pre-paid debit card with you in case there are any problems. Travel to certain countries requires immunization against diseases. These vary from country to country, as each has different risks to people health-wise, but you should check with your doctor around six weeks before going on your holiday to discuss possible vaccinations you may need for your destination.  If you don’t tell your bank you are going abroad what might they do?

_ Block your cards

Close your account

Not give you any currency

Refuse your credit

Nowadays there are plenty of different ways to book a holiday. Because of advances in technology, you can now book holidays over the Internet; by teletext, a system providing news and other information through the TV; over the phone or by going into a travel agency. However, you choose to book, you should ensure you have everything you need before departing for your holiday. This might include valid travel documents such as passports, identity cards or visas for entry into specific countries and maybe your driving licence if you intend to drive your own or hire a car; travel tickets for planes, ships, trains or coaches and most airlines now expect you to check-in online before you fly and bring your printed boarding card with you to the airport. You should also consider purchasing some form of travel insurance to cover your costs in case your plane is delayed, cancelled, you lose any personal items or there is an emergency whilst you are on holiday. You can buy this independently or directly from your travel agent or travel provider. If you are travelling abroad some banks like you to inform them, otherwise they may block your credit and debit cards when you try to use them overseas. However, it is always wise to take some currency or a pre-paid debit card with you in case there are any problems. Travel to certain countries requires immunization against diseases. These vary from country to country, as each has different risks to people health-wise, but you should check with your doctor around six weeks before going on your holiday to discuss possible vaccinations you may need for your destination.  Some countries require immunization against diseases…

_ 6 weeks before travel

before and after the holiday

during the holiday

when you return from your holiday

Nowadays there are plenty of different ways to book a holiday. Because of advances in technology, you can now book holidays over the Internet; by teletext, a system providing news and other information through the TV; over the phone or by going into a travel agency. However, you choose to book, you should ensure you have everything you need before departing for your holiday. This might include valid travel documents such as passports, identity cards or visas for entry into specific countries and maybe your driving licence if you intend to drive your own or hire a car; travel tickets for planes, ships, trains or coaches and most airlines now expect you to check-in online before you fly and bring your printed boarding card with you to the airport. You should also consider purchasing some form of travel insurance to cover your costs in case your plane is delayed, cancelled, you lose any personal items or there is an emergency whilst you are on holiday. You can buy this independently or directly from your travel agent or travel provider. If you are travelling abroad some banks like you to inform them, otherwise they may block your credit and debit cards when you try to use them overseas. However, it is always wise to take some currency or a pre-paid debit card with you in case there are any problems. Travel to certain countries requires immunization against diseases. These vary from country to country, as each has different risks to people health-wise, but you should check with your doctor around six weeks before going on your holiday to discuss possible vaccinations you may need for your destination.  You might need travel insurance in case you…

_ have an emergency on holiday

decide not to travel

lose something before travelling

miss your plane

Nowadays there are plenty of different ways to book a holiday. Because of advances in technology, you can now book holidays over the Internet; by teletext, a system providing news and other information through the TV; over the phone or by going into a travel agency. However, you choose to book, you should ensure you have everything you need before departing for your holiday. This might include valid travel documents such as passports, identity cards or visas for entry into specific countries and maybe your driving licence if you intend to drive your own or hire a car; travel tickets for planes, ships, trains or coaches and most airlines now expect you to check-in online before you fly and bring your printed boarding card with you to the airport. You should also consider purchasing some form of travel insurance to cover your costs in case your plane is delayed, cancelled, you lose any personal items or there is an emergency whilst you are on holiday. You can buy this independently or directly from your travel agent or travel provider. If you are travelling abroad some banks like you to inform them, otherwise they may block your credit and debit cards when you try to use them overseas. However, it is always wise to take some currency or a pre-paid debit card with you in case there are any problems. Travelling to certain countries requires immunization against diseases. These vary from country to country, as each has different risks to people health-wise, but you should check with your doctor around six weeks before going on your holiday to discuss possible vaccinations you may need for your destination.  Which of the following are ways of booking a holiday?

_ all of these ways

by phone

in a travel agency

over the Internet

Nowadays there are plenty of different ways to book a holiday. Because of advances in technology, you can now book holidays over the Internet; by teletext, a system providing news and other information through the TV; over the phone or by going into a travel agency. However, you choose to book, you should ensure you have everything you need before departing for your holiday. This might include valid travel documents such as passports, identity cards or visas for entry into specific countries and maybe your driving licence if you intend to drive your own or hire a car; travel tickets for planes, ships, trains or coaches and most airlines now expect you to check-in online before you fly and bring your printed boarding card with you to the airport. You should also consider purchasing some form of travel insurance to cover your costs in case your plane is delayed, cancelled, you lose any personal items or there is an emergency whilst you are on holiday. You can buy this independently or directly from your travel agent or travel provider. If you are travelling abroad some banks like you to inform them, otherwise they may block your credit and debit cards when you try to use them overseas. However, it is always wise to take some currency or a pre-paid debit card with you in case there are any problems. Travelling to certain countries requires immunization against diseases. These vary from country to country, as each has different risks to people health-wise, but you should check with your doctor around six weeks before going on your holiday to discuss possible vaccinations you may need for your destination.  Which of the following do you only need for entry into specific countries?

_ visa

identity card

none of these

passport

Nowadays there are plenty of different ways to book a holiday. Because of advances in technology, you can now book holidays over the Internet; by teletext, a system providing news and other information through the TV; over the phone or by going into a travel agency. However, you choose to book, you should ensure you have everything you need before departing for your holiday. This might include valid travel documents such as passports, identity cards or visas for entry into specific countries and maybe your driving licence if you intend to drive your own or hire a car; travel tickets for planes, ships, trains or coaches and most airlines now expect you to check-in online before you fly and bring your printed boarding card with you to the airport. You should also consider purchasing some form of travel insurance to cover your costs in case your plane is delayed, cancelled, you lose any personal items or there is an emergency whilst you are on holiday. You can buy this independently or directly from your travel agent or travel provider. If you are travelling abroad some banks like you to inform them, otherwise they may block your credit and debit cards when you try to use them overseas. However, it is always wise to take some currency or a pre-paid debit card with you in case there are any problems. Travelling to certain countries requires immunization against diseases. These vary from country to country, as each has different risks to people health-wise, but you should check with your doctor around six weeks before going on your holiday to discuss possible vaccinations you may need for your destination.  You are expected to check in and print a boarding card before going to…

_ the airport

a bus station

a ship’s port

a train station

On my last flight, I exceeded my 23Kg baggage __________ and had to pay a large amount of excess baggage.

alert

allegiance

all-in-one

allowances

Our ticket is for a __________ trip. It goes from London to Istanbul, from Istanbul to Ankara and from Ankara to London.

centre

cereal

circle

command

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long-distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively, you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations. Which type of transport has unpredictable arrival times?

air

rail

road

sea

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations. Which type of transport has a low environmental impact?

air and rail

rail and sea

road and air

sea and road

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations.Which type of transport has a luxury version with all-inclusive packages?

air

all is right

road

sea

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations.Which type of transport has limits on passenger luggage?

air and rail

air and road

rail and sea

road and rail

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations.Which type of transport is convenient because you can choose your own route?

air

rail

road

sea

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations.Which type of transport is not environmentally friendly?

air and sea

road and air

road and rail

sea and rail

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS1.Air travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. 2.Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.3.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. 4.Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations.Which type of transport operates between the mainland or islands?

air

rail

road

sea

READ 4 TEXTS BELOW AND ANSWER THE QUESTIONSAir travel is a fast way of travelling both for domestic and international journeys. Some airline companies operate scheduled flights, when take-off and landing are at major airports in major cities. Because departure and arrival times are regular and guaranteed tickets can be expensive. Alternatively, there are cheap charter flights when a travel company buys all the seats on a plane and sells at a discounted price. Charter airlines and low-cost scheduled airlines often operate from more accessible local airports and fly direct to holiday resorts, particularly in peak season. You usually need to buy tickets in advance. It is also possible to buy round the world tickets where you stop off at different global destinations. There is a limit to how much luggage passengers can carry, and it takes time to check-in for flights due to security checks. Nowadays many people try to avoid taking too many flights because they aren’t good for the environment. Sea travel can be a clean alternative to air travel. Ferries operate from one mainland destination to another, or between islands, deporting and arriving at major ports. You can often take your car on ferries and there are no limits on the luggage you can carry. Journeys are long compared to flights, and they can be quite expensive, especially if you sleep in a cabin overnight. You can buy tickets directly from the ferry companies or through tour operators, usually in advance. You can also take a luxury cruise, but they are generally quite expensive, all-inclusive packages.Rail travel also has a low environmental impact and is a very flexible and convenient mode of transport because you can buy tickets in advance or just turn up at the station. Price varies a lot according to distance and destination. Luggage allowance is limited on trains, but on long distance trips you can book a bed to sleep in, called a berth. There are also young person’s rail passes for travelling around Europe and many countries have cheap or subsidized rail travel. Road travel can be by car or by coach, but neither is very environmentally friendly. Car travel is very convenient because you can choose your own departure and arrival points and times and take as much luggage as your vehicle can carry. The cost is generally low apart from fuel and any tolls, but travel time can be long. Alternatively you can arrive at your destination and hire a car on arrival, but this can be expensive. Coaches, like trains, follow timetables and you need to buy tickets in advance to be sure of a seat. Journeys con be slow and arrival times are unpredictable because of traffic. They are however cheap and convenient, with stops at both major and minor destinations.Which type of transport can be quite expensive if you travel overnight?

air and rail

rail

sea

sea and rail

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.For comfortable and mobile campsite holidays, try _______.

campervans

tents

tepees

walking

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  Campus accommodation is available for tourists to rent during _______.

all is wrong

term time

the holidays

the holidays and term time

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  Guesthouses and B&Bs are different from hotels because they are generally run by _______.

automatic

families

one person

staff 24/7

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  Hostels appeal to _______.

couples

families

old people

young people

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  Hotels are accommodations at the _______.

average of the market

budget end of the market

high end of the market

low end of the market

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  House swapping helps you to _______.

avoid boredom

avoid cooking

make friends

settle down

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  If you like to combine transport and accommodation on the sea, try a ______

barge

moped

train

yacht

READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of – the market there are hotels, offering rooms and meals. Motels are — similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site. Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses? Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students’ halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break. If you’re looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.  You can visit a timeshare _______.

all year round

at a specific time each year

only in the fall

only in the summer

Read about ecotourism and match each paragraph with a heading Ecotourism is currently the fastest growing market in the tourism industry, but is it too little too late? Have we already destroyed too much of the planet with our environmentally unfriendly mass tourism? In the future will we have to limit the numbers of visitors and increase the cost of travel in order to preserve certain destinations?

_ The future of ecotourism

Benefits and Downsides

Organisations involved

The principles of ecotourism

Read about ecotourism and match each paragraph with a heading Ecotourism was developed to meet the needs of the increasing number of nature tourists who were also concerned about the environment. There was an early example of ecotourism in Kenya, East Africa in the 1970s, where people began paying to visit safari parks and the money was used for wildlife conservation. Other successful examples are the nature lodges in the rainforests of Costa Rica and Belize, and recent expeditions to Antarctica.

_ The history of ecotourism

A definition of ecotourism

Benefits and Downsides

The principles of ecotourism

Read about ecotourism and match each paragraph with a heading The greatest danger with ecotourism lies in its popularity. The high number of people means there is a constant need for accommodation, transportation, and natural resources, all of which can damage the environment and natural habitats. On the other hand, Ecotourism also enables us to sustain and support communities and their economies by creating jobs and investing in conservation, development, and education projects.

_ Benefits and Downsides

A definition of ecotourism

The history of ecotourism

The principles of ecotourism

Read about ecotourism and match each paragraph with a heading Today many international non-profit organisations are involved in researching and promoting ecotourism. Some of the best known include the World Tourism Organisation, the World Travel and Tourism Council, Tourism Concern and the World Wildlife Fund. Yet ecotourism has become so profitable that there are also many commercial organisations now focusing on this niche market.

_ Organisations involved

A definition of ecotourism

Benefits and Downsides

The principles of ecotourism

READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONSReceptionist:Hotel reception. How can I help you?Guest:Oh, hello, I’m calling from room 101. I think there are a few things missing from my room. Is it possible for me to have a hairdryer and some toiletries, please?Receptionist: Of course, madam. I’m terribly sorry! There are usually toiletries in the room on arrival. I’ll send them up to your room straight away. The hairdryer should be in the desk drawer.Guest:Oh, yes. I see it. Another thing… I need some laundry and ironing. Do you have those services in the hotel?Receptionist:Yes, madam. For laundry and ironing, just fill in the form on the desk and give it to the chambermaid before 9 in the morning.Guest:That’s great. Thanks. I also have some important documents with me and I can’t find the safe in this room.Receptionist:I’m afraid we don’t have safes in the rooms, but there are safes available in the reception area if you could bring your documents down to me.Guest:OK. Are there any other services I should know about?Receptionist:Well, we have an internet point which is open till midnight. Our á la carte restaurant is open 12-2 lunchtime and 7-10 dinnertime. You need to book a table for dinner.Guest:OK. I’d like to book a table for this evening at 8 p.m. please.Receptionist: Certainly, madam. Can I help you with anything else, madam?Guest: Not for the moment. Thank you.What are usually in the room on arrival?

drawers

hairdryers

televisions

toiletries

READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONSReceptionist:Hotel reception. How can I help you?Guest:Oh, hello, I’m calling from room 101. I think there are a few things missing from my room. Is it possible for me to have a hairdryer and some toiletries, please?Receptionist: Of course, madam. I’m terribly sorry! There are usually toiletries in the room on arrival. I’ll send them up to your room straight away. The hairdryer should be in the desk drawer.Guest:Oh, yes. I see it. Another thing… I need some laundry and ironing. Do you have those services in the hotel?Receptionist:Yes, madam. For laundry and ironing, just fill in the form on the desk and give it to the chambermaid before 9 in the morning.Guest:That’s great. Thanks. I also have some important documents with me and I can’t find the safe in this room.Receptionist:I’m afraid we don’t have safes in the rooms, but there are safes available in the reception area if you could bring your documents down to me.Guest:OK. Are there any other services I should know about?Receptionist:Well, we have an internet point which is open till midnight. Our á la carte restaurant is open 12-2 lunchtime and 7-10 dinnertime. You need to book a table for dinner.Guest:OK. I’d like to book a table for this evening at 8 p.m. please.Receptionist: Certainly, madam. Can I help you with anything else, madam?Guest: Not for the moment. Thank you.What doesn’t the guest ask for?

an internet point

hairdryer and some toiletries

some laundry and ironing

the safe

READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONSReceptionist:Hotel reception. How can I help you?Guest:Oh, hello, I’m calling from room 101. I think there are a few things missing from my room. Is it possible for me to have a hairdryer and some toiletries, please?Receptionist: Of course, madam. I’m terribly sorry! There are usually toiletries in the room on arrival. I’ll send them up to your room straight away. The hairdryer should be in the desk drawer.Guest:Oh, yes. I see it. Another thing… I need some laundry and ironing. Do you have those services in the hotel?Receptionist:Yes, madam. For laundry and ironing, just fill in the form on the desk and give it to the chambermaid before 9 in the morning.Guest:That’s great. Thanks. I also have some important documents with me and I can’t find the safe in this room.Receptionist:I’m afraid we don’t have safes in the rooms, but there are safes available in the reception area if you could bring your documents down to me.Guest:OK. Are there any other services I should know about?Receptionist:Well, we have an internet point which is open till midnight. Our á la carte restaurant is open 12-2 lunchtime and 7-10 dinnertime. You need to book a table for dinner.Guest:OK. I’d like to book a table for this evening at 8 p.m. please.Receptionist: Certainly, madam. Can I help you with anything else, madam?Guest: Not for the moment. Thank you.When does the guest book a table for dinner?

10 p.m

7 p.m

8 p.m

9 p.m

READ THE EMAIL BELOW AND ANSWER THE FOLLOWING QUESTIONSTo the head of tourist informationDear Sir/ Madam,As you know our town is twinned with yours and we are currently working on a joint project to promote tourism in both towns. I am writing to you to find out about the local transport services available. I am preparing a leaflet with information for out residents about what local transport to expect on arrival in your town and I would like some help from you.We would like to know that public and private hire transport is available, how it it costs on average whether it is convenient and reliable for getting around tow and visiting tourist attractions and any other relevant information. Please could you write back to me as soon as possible with as much detail as possible?Kind regards,John HumphriesTourism information officer What information does the writer want to know?

convenience

cost

cost, convenience, reliability and any other relevant information

reliability and any other relevant information

READ THE EMAIL BELOW AND ANSWER THE FOLLOWING QUESTIONSTo the head of tourist informationDear Sir/ Madam,As you know our town is twinned with yours and we are currently working on a joint project to promote tourism in both towns. I am writing to you to find out about the local transport services available. I am preparing a leaflet with information for out residents about what local transport to expect on arrival in your town and I would like some help from you.We would like to know that public and private hire transport is available, how it it costs on average whether it is convenient and reliable for getting around tow and visiting tourist attractions and any other relevant information. Please could you write back to me as soon as possible with as much detail as possible?Kind regards,John HumphriesTourism information officer What is the joint project for?

to cancer the new tours in both towns

to encourage tourism in two towns

to promote tourism’s outdated style

to sponsor tourism in both countries

READ THE EMAIL BELOW AND ANSWER THE FOLLOWING QUESTIONSTo the head of tourist informationDear Sir/ Madam,As you know our town is twinned with yours and we are currently working on a joint project to promote tourism in both towns. I am writing to you to find out about the local transport services available. I am preparing a leaflet with information for out residents about what local transport to expect on arrival in your town and I would like some help from you.We would like to know that public and private hire transport is available, how it it costs on average whether it is convenient and reliable for getting around tow and visiting tourist attractions and any other relevant information. Please could you write back to me as soon as possible with as much detail as possible?Kind regards,John HumphriesTourism information officer What is the purpose of the writer?

to explode the local obtainabletransport services

to invest on the local fund for local public transportation

to search on the local public transportation available

to strengthen the relationship of both towns

READ THE EMAIL BELOW AND ANSWER THE FOLLOWING QUESTIONSTo the head of tourist informationDear Sir/ Madam,As you know our town is twinned with yours and we are currently working on a joint project to promote tourism in both towns. I am writing to you to find out about the local transport services available. I am preparing a leaflet with information for out residents about what local transport to expect on arrival in your town and I would like some help from you.We would like to know that public and private hire transport is available, how it it costs on average whether it is convenient and reliable for getting around tow and visiting tourist attractions and any other relevant information. Please could you write back to me as soon as possible with as much detail as possible?Kind regards,John HumphriesTourism information officer Who is the email from?

John Humphries

local people

no one

Tourist marketing officer

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  Breakfast is changed every day of the week according to the customer’s idea

_ NG

F

T

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  If you cancel more than 48 hours before your stay, you will get all your money back

_ T

F

NG

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  It isn’t possible to upgrade your room.

_ F

NG

T

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  It’s a good idea to book a table at the restaurant.

_ T

F

NG

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  Parking doesn’t cost anything.

_ T

F

NG

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  The hotel can change all room bookings.

_ F

NG

T

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  You can’t use hotel facilities before checking in or out.

_ F

NG

T

Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F)Q: What time is check-in and check-out? A: Check-in time is 3 p.m. and check-out is 11 a.m.Q: Can we use the facilities either side of these times? A: Yes, you can use the facilities before checking in and after checking out of your room. Q: Are early check-in and late check-out available? A: Yes, for an additional fee. Please ask at reception. Q: What time is breakfast served? A: Breakfast is between 7 a.m.-9.30 a.m. midweek and 8 a.m.-10 a.m. on a weekend. Q: What time is dinner served? A: Dinner is served from 7 p.m.-9.30 p.m. every day. We strongly recommend you pre-book.Q: How do I make changes to my room reservation? A: If you booked through the hotel, contact us, otherwise contact your travel agent directly.Q: Can I upgrade my room? A: If a suitable room is available, you can upgrade your room for an additional fee. Q: What is your cancellation policy? A: We require a minimum of 48-hour notice prior to scheduled arrival date for a full refund. Q: Is there parking available at the hotel? A: Yes, the hotel offers free valet and self-parking. If you have any other questions, please contact reception.  You have to pay if you want to change your check-in or check-out time

_ T

F

NG

Read the short descriptions of National Trust sites and decide who is the most suitable person for this place. Dunster Castle, Somerset: are you mad about history? Explore the secret passage in the medieval castle. Discover the Lovers’ Bridge in the gardens. Go bat-watching in the great hall. Find out about the lives of Dunster’s noble families. Visit the gardens all year round, 11-4 in winter, 11-5 in summer The castle opens March to October 11-5.

David likes art and architecture, and he also enjoys relaxing and playing games. He hates learning about history.

Gwen is mad about history and drama. She hates being outside and doesn’t really like gardens or nature.

Hoili is very romantic and likes investigating mysteries and nature-watching. She’s also quite interested in history and gardening.

Mick has a passion for science and loves finding out about how things work. He doesn’t like going to museums or to theatres.

Read the short descriptions of National Trust sites and decide who is the most suitable person for this place. Red house, Kent: if you love looking at beautiful things, this is the place for you. You can see William Morris’s art nouveau furniture, Edward Burne-Jones’s original artwork, or try relaxing and playing games in the landscaped garden. Open March to December 11 a.m. to 5 p.m.

Claudia is quite artistic, and she loves trying new things. She doesn’t like science, but she likes being in the country.

David likes art and architecture, and he also enjoys relaxing and playing games. He hates learning about history.

Gwen is mad about history and drama. She hates being outside and doesn’t really like gardens or nature.

Hoili is very romantic and likes investigating mysteries and nature-watching. She’s also quite interested in history and gardening.

Read the short descriptions of National Trust sites and decide who is the most suitable person for this place. South Foreland Lighthouse: can you imagine living and working in a lighthouse on the White Cliff of Dover overlooking the sea, at the time of the first international radio transmission? Find out what it’s like and leam about Marconi and Faraday’s early experiments, March to October, 11 am. to 5.30 p.m.

Claudia is quite artistic, and she loves trying new things. She doesn’t like science, but she likes being in the country.

Gwen is mad about history and drama. She hates being outside and doesn’t really like gardens or nature.

Hoili is very romantic and likes investigating mysteries and nature-watching. She’s also quite interested in history and gardening.

Mick has a passion for science and loves finding out about how things work. He doesn’t like going to museums or to theatres.

Read the short descriptions of National Trust sites and decide who is the most suitable person for this place. Theatre Royal, Suffolk: do you have a passion for drama? Visit Britain’s last Regency theatre. You can see the amazing hand-painted ceiling. It’s just like the sky! Then watch a 19th-century-style play. Open February to November, Tuesday and Thursday p.m., Saturday and Sunday a.m. Entrance is free. You only pay for performances.

David likes art and architecture, and he also enjoys relaxing and playing games. He hates learning about history.

Gwen is mad about history and drama. She hates being outside and doesn’t really like gardens or nature.

Hoili is very romantic and likes investigating mysteries and nature-watching. She’s also quite interested in history and gardening.

Mick has a passion for science and loves finding out about how things work. He doesn’t like going to museums or to theatres.

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh; and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you hike in spectacular scenery?

Angola

Dubai

Gothenburg

the Majella National Park

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh; and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you see Portuguese architecture?

Angola

Dubai

Gothenburg

the Majella National Park

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh; and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you ski in a hot country?

Angola

Dubai

Gothenburg

the Majella National Park

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks, and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh; and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you go to the beach in a winter destination?

Angola

Dubai

Gothenburg

the Majella National Park

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks, and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh; and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools, and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you eat excellent seafood?

Angola

Dubai

Gothenburg

Morocco

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks, and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh; and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools, and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you enjoy unspoilt sandy beaches?

Angola

Dubai

Gothenburg

Morocco

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks, and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours, and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh, and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run, and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools, and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines.  Where can you admire ice sculptures?

Angola

Dubai

Gothenburg

Morocco

READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS?Global economic crises, concern for the environment, the threat of violence, as well as social trends, are just some of the things dictating our choice of new tourism destinations. Angola, in West Africa, also has bitter memories of a 27-year civil war. This may be why Angola’s sandy beaches, wildlife parks, and Portuguese architecture have remained unspoilt by tourism, and it’s now a hot new destination. Morocco is just a short budget flight away from Europe, but culturally it’s a long haul. Fill your senses with the smells, colours, and sounds of North Africa: enjoy a hot steam bath in one of Tangier’s hammams; take a trip to the ancient city of Marrakesh, and go on a camel ride in the Sahara Desert. Alternatively, why not take a skiing holiday in the totally man-made resort of Dubai in the United Arab Emirates? It has soft artificial snow, ice sculptures, a short ski run, and a sledding hill. Great for beginners, but not quite so good for advanced skiers or the environment, as it takes a lot of energy to create a snow world in the heat of the Middle East! Meanwhile, in Sweden, a more familiar winter destination, the western city of Gothenburg has become popular for beach tourism. It has a beautiful coastline, excellent seafood, and it’s much cheaper than the rest of the country, as well as being home to the biggest amusement park in Scandinavia. If you really care about the environment and want to save money, take a ‘staycation’, staying at home and visiting local museums, swimming pools, and other attractions, rather than travelling abroad. You could go to Perugia’s Umbria Jazz, go climbing and abseiling in the Dolomites or hike in the spectacular scenery of the Majella National Park in the Apennines. Where can you have a steam bath?

Angola

Dubai

Gothenburg

Morocco

Read the text below and answer the question: What is the purpose of advertising? People are often unclear about exactly what marketing is, and confuse it with advertising and promotion, both important parts of marketing. Advertising brings a product or service to the attention of customers through the media e.g. newspapers, TV, or the Internet to persuade them to buy it. Promotion keeps a product or service in the minds of customers and helps stimulate their demand for it, often through advertising. Marketing is altogether more complex. It is all the activities involved in making sure that customers buy a product or service by understanding and meeting their needs.

to bring a product or service to the attention of customers through the media to persuade them to buy it.

to keep a product or service in the minds of customers and helps stimulate their demands for it.

to make sure that customers buy a product or service by understanding and meeting their needs.

to tighten the original system between state-owned and private enterprises

Read the text below and answer the question: Which activity of trade associations is NOT mentioned in the text? In addition to this, travel agents can be members of trade associations, organisations representing travel companies who can help with marketing and protect customers’ rights. Of course, nowadays many people prefer online do-it-yourself tourism to any of these organisations.

all other answers are right

host online do-it-yourself tourism

protect customers’ rights

support the marketer

Read the text below and answer the question: Which category of private sector organisations is NOT mentioned in the text? We can separate private sector organisations into three categories. Independent companies have one or more branches, which can often be close to each other. They sell their holidays to people locally and market them by word of mouth. Miniple companies have several branches in different areas, which sometimes use different trade names and they have a head office, which can manage the organisation’s marketing strategy centrally. Multiple agencies have branches in all major towns and cities, and they can be part of very large tourism sector companies. They market holidays on the basis of competitive prices or special offer packages.

Governmental agencies

Independent companies

Miniple companies

Multiple agencies

Read the text below and answer the question: Which category of tourism is NOT mentioned in the text? Tourism falls into three categories. Firstly, they can be non-governmental organisations or organisations charity like the World Tourism Organisation, a United Nations’ organisation which promotes The development of responsible, sustainable and universally accessible tourism’ (UNWTO). Secondly, they can be government organisations like Britain’s national tourism agency, Visit Britain, which markets British tourism at home and abroad. Thirdly, they can be private sector organisations like Thomas Cook, which promote and sell holidays for profit.

being government organisations

being non-governmental organisations

being personally interfered organisations

being private sector organisations

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:People travel for lots of reasons. They make journeys to and from school or work every day: visit friends and family; take day trips shopping or football matches; go out for evening entertainment such as cinema, and they go away on business or study trips. So, when does travel become tourism? When people travel to and stay in a place which is not where they live. For example, there is recreational tourism if you want to relax and have fun, maybe at the beach. There’s cultural tourism: sightseeing or visiting museums to learn about history, art, and people’s lifestyles. With adventure tourism, you explore distant places or do extreme activities. Ecotourism is about ethical and responsible trips to natural environments such as rainforests. Winter tourism is usually a holiday in resorts where there is snow and people go skiing or snowboarding. Sports tourism is playing or watching different sporting events like the Olympics. Educational tourism is to learn something, possibly a foreign language, abroad. Nowadays, there is also health tourism to look after your body and mind by visiting places like spa resorts, religious tourism to celebrate religious events or visit important religious places such as Mecca for Muslims; and gap-year tourism when young people go backpacking or do voluntary work between school and university. Tourism is travel ________

in your hometown

to countries across the world

to places where you don’t live

to places where you live

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:People travel for lots of reasons. They make journeys to and from school or work every day: visit friends and family; take day trips shopping or football matches; go out for evening entertainment such as cinema, and they go away on business or study trips. So, when does travel become tourism? When people travel to and stay in a place which is not where they live. For example, there is recreational tourism if you want to relax and have fun, maybe at the beach. There’s cultural tourism: sightseeing or visiting museums to learn about history, art, and people’s lifestyles. With adventure tourism, you explore distant places or do extreme activities. Ecotourism is about ethical and responsible trips to natural environments such as rainforests. Winter tourism is usually a holiday in resorts where there is snow and people go skiing or snowboarding. Sports tourism is playing or watching different sporting events like the Olympics. Educational tourism is to learn something, possibly a foreign language, abroad. Nowadays, there is also health tourism to look after your body and mind by visiting places like spa resorts, religious tourism to celebrate religious events or visit important religious places such as Mecca for Muslims; and gap-year tourism when young people go backpacking or do voluntary work between school and university. You can take ________

day and evening trips

local and abroad trips

study and business trips

theatre and cinema trips

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:People travel for lots of reasons. They make journeys to and from school or work every day: visit friends and family; take day trips shopping or football matches; go out for evening entertainment such as cinema, and they go away on business or study trips. So, when does travel become tourism? When people travel to and stay in a place which is not where they live. For example, there is recreational tourism if you want to relax and have fun, maybe at the beach. There’s cultural tourism: sightseeing or visiting museums to learn about history, art, and people’s lifestyles. With adventure tourism, you explore distant places or do extreme activities. Ecotourism is about ethical and responsible trips to natural environments such as rainforests. Winter tourism is usually a holiday in resorts where there is snow and people go skiing or snowboarding. Sports tourism is playing or watching different sporting events like the Olympics. Educational tourism is to learn something, possibly a foreign language, abroad. Nowadays, there is also health tourism to look after your body and mind by visiting places like spa resorts, religious tourism to celebrate religious events or visit important religious places such as Mecca for Muslims; and gap-year tourism when young people go backpacking or do voluntary work between school and university.Ecotourism is ethical and responsible about ________

money

natural environments

spring event

winter event

winter event

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:People travel for lots of reasons. They make journeys to and from school or work every day: visit friends and family; take day trips shopping or football matches; go out for evening entertainment such as cinema, and they go away on business or study trips. So, when does travel become tourism? When people travel to and stay in a place which is not where they live. For example, there is recreational tourism if you want to relax and have fun, maybe at the beach. There’s cultural tourism: sightseeing or visiting museums to learn about history, art, and people’s lifestyles. With adventure tourism, you explore distant places or do extreme activities. Ecotourism is about ethical and responsible trips to natural environments such as rainforests. Winter tourism is usually a holiday in resorts where there is snow and people go skiing or snowboarding. SSportstourism is playing or watching different sporting events like the Olympics. Educational tourism is to learn something, possibly a foreign language, abroad. Nowadays, there is also health tourism to look after your body and mind by visiting places like spa resorts, religious tourism to celebrate religious events or visit important religious places such as Mecca for Muslims; and gap-year tourism when young people go backpacking or do voluntary work between school and university. People travel ________

for different reasons

to get to work

to go on holiday

to make friends

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions.  How can you book holidays?

through a tour operator

through a tour operator or a travel agent

through a tour operator, a travel agent, or on-line

through a travel agent or on-line

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions.  How many travelers arrive at destinations across the world every year?

hundreds

hundreds of millions

millions

not mentioned

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions. For whom and what is there a wide range of different accommodations options?

for different people and pockets

for local families and pockets

for many customers and vacation

for several friends and their need

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions. Which kind of accommodation includes breakfast, lunch, and dinner?

full board

full price

half-board

homestay

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions. Why do you need to purchase tickets for airlines, trains, ferries, and coaches in advance?

to get a good price

to prepare your trip for worst-case scenarios

to reserve a seat

to reserve a seat and get a good price

READ THE TEXT BELOW AND ANSWER THE QUESTIONS:Tourism is a multi-billion-dollar business with hundreds of millions of travelers arriving in destinations across the world every year, but there’s a lot more to tourism than just the tourists. Before you even leave home you probably use a number of services. You book your trip through a tour operator if it’s a package holiday, or a travel agent if you want to buy products and services like flights separately.These days, many people book directly online with companies that offer both organized and independent travel. You usually need to purchase airline, train, ferry, and coach tickets to your holiday resort in advance to reserve a seat and get a good price. If you’re hiring a car, it’s also a good idea to book in advance, but you can arrange local transport like taxis and buses when you’re there. You also need to book accommodation to be sure to stay where you want, when you want.There is a wide range of options for different people and pockets: from luxury hotels to roadside motels, family-run guesthouses or B&Bs (Bed and Breakfasts), to self-catering apartments to youth hostels. You can decide about hospitality (catering and entertainment) during your holiday unless you book it with your accommodation. B&B means you get breakfast included in the price of your stay. Half board, usually only available at hotels, means breakfast and dinner are included. Full board means breakfast, lunch, and dinner are included. This option is common on package or cruise ship holidays to keep the cost down, as are all-inclusive leisure activities such as sports, shopping, and live shows.Most places have a Tourist Information Point where they give you free information about what to see and do and how to get around. Organized trips often have travel reps (representatives) on hand to help you, but you can also pay a local tour guide to take you sightseeing or show you tourist attractions. Why don’t you pay for information from Tourist information Points?

Because it’s already paid by the agency

Because it’s free

Because people are not allowed to get this information

None of these answers is right

READ THE TEXT BELOW AND ANSWER THE QUESTIONSSports tourism to international sporting events is a growing trend in the tourism industry. Probably the most popular international sporting events are bicycle races such as the annual Tour de France, which attracts 12 to 15 million spectators along the route. Tourists are mostly domestic, but they still travel many kilometres to watch and support their cycling heroes. For international travellers the most popular events are the FIFA football World Cup and the Olympics, followed by the European Football Championships. For instance, around 3.18 million fans attended the 2010 FIFA World Cup in South Africa, the first African nation to host the championship, and there are hopes for even more tourists at the 2014 World Cup which will be held in football-crazy Brazil. Other popular sporting events such as the Rugby Union World Cup and the Cricket World Cup, which both happen every four years, and the Formula 1 Grand Prix also draw a large number of international visitors. The Monaco Grand Prix, alongside the US Indy 500 (Indianapolis 500) and the French Le Mans, is one of the most famous motor racing fixtures of the year, attracting 200,000 visitors in just four days! So why do people like sports tourism? Surprisingly, the more sport we watch on TV, the more we want to watch live. Sports tourism is much more appealing in general these days, as events offer more comfort and entertainment as well as cheap travel options such as low-cost airlines. The kind of person participating in sports tourism rather depends on the sport they’re watching, but statistics show the majority are young, middle-class people aged 18-35. However, rugby and cricket fans tend to be older and wealthier, athletics fans younger and on a tighter budget while followers of formula 1, usually older, richer and male.  What is a growing trend in the tourism industry?

international sporting events

sports tourism

Sports tourism to global sporting events

tourism industry

READ THE TEXT BELOW AND ANSWER THE QUESTIONSSports tourism to international sporting events is a growing trend in the tourism industry. Probably the most popular international sporting events are bicycle races such as the annual Tour de France, which attracts 12 to 15 million spectators along the route. Tourists are mostly domestic, but they still travel many kilometres to watch and support their cycling heroes. For international travellers the most popular events are the FIFA football World Cup and the Olympics, followed by the European Football Championships. For instance, around 3.18 million fans attended the 2010 FIFA World Cup in South Africa, the first African nation to host the championship, and there are hopes for even more tourists at the 2014 World Cup which will be held in football-crazy Brazil. Other popular sporting events such as the Rugby Union World Cup and the Cricket World Cup, which both happen every four years, and the Formula 1 Grand Prix also draw a large number of international visitors. The Monaco Grand Prix, alongside the US Indy 500 (Indianapolis 500) and the French Le Mans, is one of the most famous motor racing fixtures of the year, attracting 200,000 visitors in just four days! So why do people like sports tourism? Surprisingly, the more sport we watch on TV, the more we want to watch live. Sports tourism is much more appealing in general these days, as events offer more comfort and entertainment as well as cheap travel options such as low-cost airlines. The kind of person participating in sports tourism rather depends on the sport they’re watching, but statistics show the majority are young, middle-class people aged 18-35. However, rugby and cricket fans tend to be older and wealthier, athletics fans younger and on a tighter budget while followers of formula 1, usually older, richer and male.  Who was the third African host of FIFA?

Brazil

Monaco

Not mentioned

South Africa

READ THE TEXT BELOW AND ANSWER THE QUESTIONSSports tourism to international sporting events is a growing trend in the tourism industry. Probably the most popular international sporting events are bicycle races such as the annual Tour de France, which attracts 12 to 15 million spectators along the route. Tourists are mostly domestic, but they still travel many kilometres to watch and support their cycling heroes. For international travellers the most popular events are the FIFA football World Cup and the Olympics, followed by the European Football Championships. For instance, around 3.18 million fans attended the 2010 FIFA World Cup in South Africa, the first African nation to host the championship, and there are hopes for even more tourists at the 2014 World Cup which will be held in football-crazy Brazil. Other popular sporting events such as the Rugby Union World Cup and the Cricket World Cup, which both happen every four years, and the Formula 1 Grand Prix also draw a large number of international visitors. The Monaco Grand Prix, alongside the US Indy 500 (Indianapolis 500) and the French Le Mans, is one of the most famous motor racing fixtures of the year, attracting 200,000 visitors in just four days! So why do people like sports tourism? Surprisingly, the more sport we watch on TV, the more we want to watch live. Sports tourism is much more appealing in general these days, as events offer more comfort and entertainment as well as cheap travel options such as low-cost airlines. The kind of person participating in sports tourism rather depends on the sport they’re watching, but statistics show the majority are young, middle-class people aged 18-35. However, rugby and cricket fans tend to be older and wealthier, athletics fans younger and on a tighter budget while followers of formula 1, usually older, richer and male. For international travellers, which is the lesser popular event?

European Football Championships

FIFA

Football World Cup

the Olympics

READ THE TEXT BELOW AND ANSWER THE QUESTIONSSports tourism to international sporting events is a growing trend in the tourism industry. Probably the most popular international sporting events are bicycle races such as the annual Tour de France, which attracts 12 to 15 million spectators along the route. Tourists are mostly domestic, but they still travel many kilometres to watch and support their cycling heroes. For international travellers the most popular events are the FIFA football World Cup and the Olympics, followed by the European Football Championships. For instance, around 3.18 million fans attended the 2010 FIFA World Cup in South Africa, the first African nation to host the championship, and there are hopes for even more tourists at the 2014 World Cup which will be held in football-crazy Brazil. Other popular sporting events such as the Rugby Union World Cup and the Cricket World Cup, which both happen every four years, and the Formula 1 Grand Prix also draw a large number of international visitors. The Monaco Grand Prix, alongside the US Indy 500 (Indianapolis 500) and the French Le Mans, is one of the most famous motor racing fixtures of the year, attracting 200,000 visitors in just four days! So why do people like sports tourism? Surprisingly, the more sport we watch on TV, the more we want to watch live. Sports tourism is much more appealing in general these days, as events offer more comfort and entertainment as well as cheap travel options such as low-cost airlines. The kind of person participating in sports tourism rather depends on the sport they’re watching, but statistics show the majority are young, middle-class people aged 18-35. However, rugby and cricket fans tend to be older and wealthier, athletics fans younger and on a tighter budget while followers of formula 1, usually older, richer and male. Which sport are Indianapolis, Monaco and Le Mans all venues for?

cricket

horse-racing

motor racing

rugby

READ THE TEXT BELOW AND ANSWER THE QUESTIONSThere are many specialist roles in a hotel staff. The front desk clerk, often known as the receptionist, takes bookings, checks guests in and out of the hotel, bills them and provides general information. For this role you must be polite, organised and have good language skills. The porter, also called a bellboy, or bellhop in the US, shows you to your room and carries your luggage for you. They may also move and set up equipment for meetings and conferences, take messages and run errands.The hotel housekeeper manages the cleaning staff; supervises their work; draws up their rotas and deals with linen, toiletry, and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.Hotel room attendants, more commonly known as chambermaids, make sure hotel rooms are clean, tidy, and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar. This role is physically demanding and can often be seasonal or part-time. The word concierge is French for caretaker, but in a hotel, they help guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing. A concierge should have good local knowledge and excellent communication skills. Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. On a daily basis they manage staff; deal with customer complaints; organise building maintenance and liaise with all the different hotel departments. They need good business and management skills; must be organised and diplomatic; have excellent communication skills and hold hospitality management qualifications.  Which hotel position deals with customer complaints?

_ General manager

Concierge

Desk clerk

Porter

READ THE TEXT BELOW AND ANSWER THE QUESTIONSThere are many specialist roles in a hotel staff. The front desk clerk, often known as the receptionist, takes bookings, checks guests in and out of the hotel, bills them and provides general information. For this role you must be polite, organised and have good language skills. The porter, also called a bellboy, or bellhop in the US, shows you to your room and carries your luggage for you. They may also move and set up equipment for meetings and conferences, take messages and run errands.The hotel housekeeper manages the cleaning staff; supervises their work; draws up their rotas and deals with linen, toiletry, and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.Hotel room attendants, more commonly known as chambermaids, make sure hotel rooms are clean, tidy, and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar. This role is physically demanding and can often be seasonal or part-time. The word concierge is French for caretaker, but in a hotel, they help guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing. A concierge should have good local knowledge and excellent communication skills. Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. On a daily basis they manage staff; deal with customer complaints; organise building maintenance and liaise with all the different hotel departments. They need good business and management skills; must be organised and diplomatic; have excellent communication skills and hold hospitality management qualifications.  Which hotel position is responsible for bookings and bills?

_ Desk clerk

Concierge

Housekeeper

Porter

READ THE TEXT BELOW AND ANSWER THE QUESTIONSThere are many specialist roles in a hotel staff. The front desk clerk, often known as the receptionist, takes bookings, checks guests in and out of the hotel, bills them and provides general information. For this role you must be polite, organised and have good language skills. The porter, also called a bellboy, or bellhop in the US, shows you to your room and carries your luggage for you. They may also move and set up equipment for meetings and conferences, take messages and run errands.The hotel housekeeper manages the cleaning staff; supervises their work; draws up their rotas and deals with linen, toiletry, and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.Hotel room attendants, more commonly known as chambermaids, make sure hotel rooms are clean, tidy, and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar. This role is physically demanding and can often be seasonal or part-time. The word concierge is French for caretaker, but in a hotel, they help guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing. A concierge should have good local knowledge and excellent communication skills. Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. On a daily basis they manage staff; deal with customer complaints; organise building maintenance and liaise with all the different hotel departments. They need good business and management skills; must be organised and diplomatic; have excellent communication skills and hold hospitality management qualifications.  Which hotel position is responsible for moving and setting up meeting equipment?

_ Porter

Concierge

Desk clerk

Housekeeper

READ THE TEXT BELOW AND ANSWER THE QUESTIONSThere are many specialist roles in a hotel staff. The front desk clerk, often known as the receptionist, takes bookings, checks guests in and out of the hotel, bills them and provides general information. For this role you must be polite, organised and have good language skills. The porter, also called a bellboy, or bellhop in the US, shows you to your room and carries your luggage for you. They may also move and set up equipment for meetings and conferences, take messages and run errands.The hotel housekeeper manages the cleaning staff; supervises their work; draws up their rotas and deals with linen, toiletry, and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.Hotel room attendants, more commonly known as chambermaids, make sure hotel rooms are clean, tidy, and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar. This role is physically demanding and can often be seasonal or part-time. The word concierge is French for caretaker, but in a hotel, they help guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing. A concierge should have good local knowledge and excellent communication skills. Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. On a daily basis they manage staff; deal with customer complaints; organise building maintenance and liaise with all the different hotel departments. They need good business and management skills; must be organised and diplomatic; have excellent communication skills and hold hospitality management qualifications. Which hotel position needs good local knowledge?

_ Concierge

Desk clerk

Housekeeper

Porter

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country. Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility. Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language. The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture. Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

bath towels

en suite bathroom

internet point

safe deposit box

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country. Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility. Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language. The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture. Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

bath towels

en suite bathroom

internet point

refrigerated minibar

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country. Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility. Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language. The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture. Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

bath towels

en suite bathroom

internet point

refrigerated minibar

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country. Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility. Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language. The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture. Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

bath towels

en suite bathroom

internet point

stoves

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country. Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility. Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language. The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture. Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

clothes

makeups

stoves

toiletries

Read the texts and match the picture below with the right one.

_ Have you ever thought about taking a walking holiday in Ireland, combining sea, hills, and forests? You’ll stay in solar-powered, eco-friendly guesthouses, hiking in small groups, eating locally produced food, learning about Irish culture and nature from your guides and socialising with the locals in traditional Irish pubs.

have you ever been on a volunteering holiday? Here’s your chance! Come to Cambodia and teach sport, music, art or drama to disadvantaged children. You will live with local host families, learn about the culture, and take sightseeing trips to beaches, temples and monkey refuges.

Have you ever imagined trekking the Inca trail to Machu Picchu, kayaking the fjords of Chilean Patagonia and nature-watching on the Galapagos Islands? Local accommodation, hospitality and guides provide opportunities to interact and learn about Latin American people and cultures.

Have you ever wished luxury didn’t cost the earth? Well, it doesn’t have to if you’re relaxing in a new eco-resort in the Maldives, destined to be the first carbon-neutral country in the world. Your money will help finance coral cleaning, waste management, water conservation and renewable energy sources.

Read the texts and match the picture below with the right one

_ Have you ever been on a volunteering holiday? Here’s your chance! Come to Cambodia and teach sport, music, art or drama to disadvantaged children. You will live with local host families, learn about the culture, and take sightseeing trips to beaches, temples, and monkey refuges.

Have you ever imagined trekking the Inca trail to Machu Picchu, kayaking the fjords of Chilean Patagonia and nature-watching on the Galapagos Islands? Local accommodation, hospitality and guides provide opportunities to interact and learn about Latin American people and cultures.

Have you ever thought about taking a walking holiday in Ireland, combining sea, hills and forests? You’ll stay in solar-powered, eco-friendly guesthouses, hiking in small groups, eating locally produced food, learning about Irish culture and nature from your guides and socialising with the locals in traditional Irish pubs.

Have you ever wished luxury didn’t cost the earth? Well it doesn’t have to if you’re relaxing in a new eco-resort in the Maldives, destined to be the first carbon-neutral country in the world. Your money will help finance coral cleaning, waste management, water conservation and renewable energy sources.

Read the texts and match the picture below with the right one

_ Have you ever wished luxury didn’t cost the earth? Well it doesn’t have to if you’re relaxing in a new eco-resort in the Maldives, destined to be the first carbon-neutral country in the world. Your money will help finance coral cleaning, waste management, water conservation and renewable energy sources.

Have you ever been on a volunteering holiday? Here’s your chance! Come to Cambodia and teach sport, music, art or drama to disadvantaged children. You will live with local host families, learn about the culture and take sightseeing trips to beaches, temples and monkey refuges.

Have you ever imagined trekking the Inca trail to Machu Picchu, kayaking the fjords of Chilean Patagonia and nature-watching on the Galapagos Islands? Local accommodation, hospitality and guides provide opportunities to interact and learn about Latin American people and cultures.

Have you ever thought about taking a walking holiday in Ireland, combining sea, hills and forests? You’ll stay in solar-powered, eco-friendly guesthouses, hiking in small groups, eating locally produced food, learning about Irish culture and nature from your guides and socialising with the locals in traditional Irish pubs.

Read the texts and match the picture below with the right one

_ Have you ever imagined trekking the Inca trail to Machu Picchu, kayaking the fjords of Chilean Patagonia and nature-watching on the Galapagos Islands? Local accommodation, hospitality and guides provide opportunities to interact and learn about Latin American people and cultures.

Have you ever been on a volunteering holiday? Here’s your chance! Come to Cambodia and teach sport, music, art or drama to disadvantaged children. You will live with local host families, learn about the culture and take sightseeing trips to beaches, temples and monkey refuges.

Have you ever thought about taking a walking holiday in Ireland, combining sea, hills and forests? You’ll stay in solar-powered, eco-friendly guesthouses, hiking in small groups, eating locally produced food, learning about Irish culture and nature from your guides and socialising with the locals in traditional Irish pubs.

Have you ever wished luxury didn’t cost the earth? Well it doesn’t have to if you’re relaxing in a new eco-resort in the Maldives, destined to be the first carbon-neutral country in the world. Your money will help finance coral cleaning, waste management, water conservation and renewable energy sources.

The Foundation Beyeler in Basel is a/an _____ that contains famous works by Picasso, Miró, Max Ernst and other 20th century artists and sculptors.

aesthetic spa

art gallery

botanic garden

centre park

The hotel provides a complimentary __________ for all guests, so you don’t have to get a bus or taxi into town when you arrive.

airport transfer

internet point

local people

marketing officer

This is a __________ fare, which means that if you want to change your flight time, you will have to pay more money.

balance

bench

penalty

pencil

Travel_______is an agreement with a company by which you are paid compensation if you have an accident, lose your belongings or have them stolen.

consumption

insurance

intelligence

internship

When I flew to Melbourne, the flight involved a 12-hour __________ in Tokyo: I had to wait 8 hours for a change of planes.

layer

layover

lending

lowest

When the passenger wanted to change his flight time and date, the airline had to __________ his ticket so he could fly on the new date.

rechange

reform

reissue

release

When you book a flight, you are given a special passenger number which is entered into the airline’s computer system. This number is known as a record __________.

Iinen

Illustrate

local

locator

Would guests please note that the latest __________ is midday (12 o’clock) on the day they wish to leave.

check-in time

check-out time

holidays

weekends

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